Rogers instructed to provide documentation for Competition Bureau inquiry into wireless phone plan practices.

The Federal Court of Canada has issued an order, granting the Competition Bureau the authority to compel Rogers Communications Inc. to furnish records linked to an inquiry into the Infinite wireless phone plans offered by the company.

The bureau is investigating allegations made in Rogers’ marketing campaigns that promote the plans as having unlimited data, despite reported instances of significant data speed reductions, referred to as throttling, once a subscriber surpasses a certain data cap.

The Competition regulator aims to ascertain whether Rogers’ marketing practices for these plans align with the advertising provisions of the Competition Act, which prohibit false or misleading claims in promoting services. It’s important to note that there is currently no determination of wrongdoing.

Rogers spokeswoman Sarah Schmidt asserts that the company’s advertising of the Infinite plans is accurate and transparent.

She describes the launch of these plans in 2019, removing data overage fees, as “a noteworthy and beneficial advancement for consumers and competition.”

Schmidt highlights that similar unlimited wireless plans are widespread throughout Canada and expresses Rogers’ apprehension about the timing and specific focus of the bureau’s investigation.